QuoteCreator Troubleshooting Guide

15 min read

Quick solutions to common issues. Find your problem below and follow the steps.

License Issues

Can't Find My License Email

Problem: You purchased but can't find the email with your license key.

Try This First: Search Your Email

Gmail:

• Search: from:no-reply@lexopoly.com
• Or: "QuoteCreator License"
• Or: "QC-"

Outlook:

• Search: from:no-reply@lexopoly.com
• Check: Junk Email folder

Apple Mail:

• Search: QuoteCreator
• Check: Trash and Junk folders

If That Didn't Work: Check Your Payment Receipt

1. Search email for "Stripe" or "Receipt"
2. Find receipt for $12.99 charge
3. Note: Email used for purchase
4. Contact support with purchase email (we can look up your license)

Still Can't Find It: Contact Support

What to provide:

• Email used for purchase
• Approximate purchase date
• Payment receipt screenshot (if available)

We'll look up your license and resend the email.

Contact: Visit quotecreator.lexopoly.com

License Key Says "Invalid Format"

Problem: When you paste your license key, you get: "Invalid license key format."

Valid Format

Correct format: QC-XXXX-XXXX-XXXX-XXXX

Try This First:

1. Check the email again - Copy the entire key, including "QC-"
2. Verify dashes - Make sure all four dashes are present
3. Check for spaces - Remove any leading/trailing spaces
4. Try typing manually - If copy/paste fails, type it character by character

License Won't Activate

Problem: You enter a valid license key, click "Activate," but it doesn't work or shows an error.

Try This First: Refresh and Retry

1. Refresh the page (F5 or Cmd+R)
2. Go back to Settings → License
3. Try entering the license key again

If That Didn't Work: Clear Browser Cache

Warning: Only clear cache, NOT cookies or site data!

Chrome:

1. Settings → Privacy and security → Clear browsing data
2. Only check: "Cached images and files"
3. Click "Clear data"
4. Refresh QuoteCreator
5. Re-enter license

Firefox:

1. Settings → Privacy & Security → Cookies and Site Data → Clear Data
2. Only check: "Cached Web Content"
3. Click "Clear"
4. Refresh QuoteCreator
5. Re-enter license

If That Didn't Work: Try a Different Browser

1. Open QuoteCreator in Chrome (if you were using Firefox)
2. Or vice versa
3. Try activating license there
4. If it works, your original browser may have an issue

Still Not Working: Contact Support

Contact us with:

• Browser and version (Chrome 120, Firefox 115, etc.)
• Operating system (Windows 11, macOS 14, etc.)
• Error message screenshot
• License key (last 4 characters only for security)

License Keeps Disappearing

Problem: You activate your license, but it disappears after closing the browser or restarting your computer.

Common Cause 1: Using Incognito/Private Mode

Symptom: License works while window is open, disappears when you close it

Try This First:

• Don't use Incognito/Private mode for QuoteCreator
• Use regular browsing mode
• License will persist between sessions

Common Cause 2: Browser Auto-Clear Settings

Symptom: License disappears daily or on logout

Try This First: Check Your Browser Settings

• Chrome: Settings → Privacy → Clear browsing data on close
• Firefox: Settings → Privacy → Delete cookies and site data when Firefox is closed
• Safari: Preferences → Privacy → Manage Website Data → Remove on close

If That Didn't Work:

• Disable auto-clear for quotecreator.lexopoly.com
• Or create/restore backup daily

Common Cause 3: Corporate IT Policy

Symptom: License disappears at logout or nightly

Solutions:

• Option A: Create a backup daily, restore next morning
• Option B: Use QuoteCreator on personal device
• Option C: Ask IT to whitelist quotecreator.lexopoly.com

Lost License After Clearing Browser Data

Problem: You cleared your browsing history and now QuoteCreator shows "Create 1 free estimate" again.

What happened: Browser data includes your license key. When you cleared it, the license was deleted.

Try This First: Email Recovery (Fastest)

1. Find email with subject "Your QuoteCreator License"
2. Copy license key (QC-XXXX-XXXX-XXXX-XXXX)
3. Go to Settings → License
4. Paste in "Already have a license key?" field
5. Click "Activate"

Done! License restored.

If That Didn't Work: Restore from Backup

If you created a backup before clearing data:

1. Find your .qclic file (Downloads, cloud storage, etc.)
2. Go to Settings → Backup & Restore
3. Click "Restore from Backup"
4. Select file, enter password
5. License restored!

Estimate Issues

Estimate Numbers Are Resetting or Duplicating

Problem: Your estimate numbers seem to reset or you're seeing duplicate numbers.

Scenario 1: Counter Resets Daily (This Is Normal!)

Explanation: This is normal! Date-based numbering resets the counter each day.

Why: Different dates = different numbers. No duplicates possible.

If you don't like this: Click "Edit" and use custom sequential numbering (EST-0042, EST-0043, etc.)

Scenario 2: Duplicate Numbers After Cache Clear

Explanation: Old sequential system reset when cache cleared

Try This First: Switch to date-based numbering (automatic) or manually continue from last known number

Can't Edit Estimate Number

Problem: The estimate number field doesn't seem editable.

Try This First:

1. Look for the "Edit" button next to the estimate number
2. Click "Edit"
3. The field becomes editable
4. Type your desired number
5. Click anywhere outside the field or press Enter

If you don't see an "Edit" button: You may be viewing an existing estimate (numbers can't be changed after saving). This only works when creating a NEW estimate.

Estimate Counter Not Restoring After Restore

Problem: You restored your license, but the estimate counter didn't restore. Next estimate starts at 001 instead of continuing your count.

Common Cause: Old Backup File (Before Nov 1, 2025)

Explanation: Backups created before Nov 1, 2025 don't include estimate counters (feature didn't exist yet).

Try This First: No fix needed. Use date-based numbering going forward, or manually continue your sequence.

Import/Export Issues

License Restore Failed

Problem: When you try to restore your .qclic file, you get an error.

Error: "Incorrect password or corrupted file"

Try This First:

1. Double-check password (case-sensitive!)
2. Try typing password instead of copy/paste
3. Check for extra spaces

If That Didn't Work:

1. Re-download the .qclic file from original location
2. If you have multiple backups, try an older one
3. Use email recovery instead (copy license key from email, manually enter in Settings)

Error: "Invalid backup file format"

Try This First:

1. Verify file extension is .qclic
2. Make sure you selected the correct file
3. Don't rename the file
4. If you edited the file, it's corrupted - use original

PDF Export Not Working

Problem: When you click "Export as PDF," nothing happens or you get an error.

Try This First: Check Pop-up Blocker

Symptom: PDF doesn't open in new tab

Fix:

1. Look for pop-up blocked icon in address bar
2. Allow pop-ups for quotecreator.lexopoly.com
3. Try exporting again

Chrome: Click the icon in address bar → "Always allow pop-ups and redirects"

Firefox: Preferences → Privacy & Security → Permissions → Pop-ups → Exceptions → Allow quotecreator.lexopoly.com

If That Didn't Work: Disable Browser Extensions

Some ad blockers interfere with PDF generation:

1. Temporarily disable ad blocker
2. Try exporting PDF
3. If it works, whitelist quotecreator.lexopoly.com in ad blocker

If That Didn't Work: Try a Different Browser

1. If PDF won't export in Chrome, try Firefox
2. Or vice versa
3. This helps identify if it's a browser-specific issue

Payment Issues

Payment Went Through But No License

Problem: You completed checkout, payment was charged, but you don't have a license.

Try This First: Wait and Check Email

1. Check email - License email should arrive within 5 minutes
   • Check spam/junk folder
   • Search for "QuoteCreator" or "lexopoly"
2. Wait 10 minutes - Emails can be delayed

If Still No License After 10 Minutes: Contact Support Immediately

What to provide:

• Purchase email address
• Payment receipt screenshot
• Payment amount ($12.99)
• Approximate purchase time

We'll:

1. Verify your payment
2. Look up your license key
3. Resend the license email
4. Manually activate your license if needed

Contact: Visit quotecreator.lexopoly.com

Expected Response Time: Within 24 hours (usually much faster)

Refund Request

Problem: You'd like a refund for your QuoteCreator purchase.

Try This First: Contact Us to Fix the Issue

Common issues we can help fix:

• Can't activate license → We can assist
• Lost license key → We can resend
• Feature not working → We can troubleshoot
• Don't understand how to use → We can provide guidance

Contact us first - Most issues are solvable!

Refund Policy

Eligibility:

• Within 30 days of purchase
• Not satisfied with the product
• Technical issues we couldn't resolve

Process:

1. Contact support at quotecreator.lexopoly.com
2. Provide:
   • Purchase email
   • Payment receipt
   • Reason for refund (helps us improve!)
3. We'll process refund within 5-7 business days

General Issues

App Won't Load or Is Stuck

Problem: QuoteCreator won't load, shows blank page, or is stuck on loading screen.

Try This First: Hard Refresh

Chrome/Firefox/Edge:

• Windows: Ctrl + Shift + R
• Mac: Cmd + Shift + R

This forces the browser to reload all files (bypasses cache).

If That Didn't Work: Clear Cache

Warning: Only clear cache, NOT site data!

Chrome:

1. Settings → Privacy → Clear browsing data
2. Only check: "Cached images and files"
3. Clear data

Firefox:

1. Settings → Privacy → Cookies and Site Data → Clear Data
2. Only check: "Cached Web Content"
3. Clear

If That Didn't Work: Try Different Browser

Test in another browser to isolate the issue:

• If works in Firefox but not Chrome → Chrome-specific issue
• If works nowhere → Possible internet or device issue

Estimates Not Saving

Problem: You fill out an estimate, click "Save," but it doesn't save or shows an error.

Try This First: Check Required Fields

Symptom: Alert/error message: "Please enter a client name" or "Please enter a matter name"

Fix: Fill in all required fields:

• Client Name (required)
• Matter/Project Name (required)
• At least one line item with description

If That Didn't Work: Disable Browser Extensions

Symptom: No error, but save doesn't happen

Try This First:

1. Disable ad blockers or privacy extensions
2. Try saving again
3. If it works, whitelist quotecreator.lexopoly.com

Common Cause: Using Incognito Mode

Symptom: Estimate seems to save, but disappears after closing window

Fix: Don't use Incognito mode - use regular browsing

Offline Mode Not Working

Problem: QuoteCreator says it works offline, but doesn't load when internet is disconnected.

Understanding Offline Mode

Requires first online load:

• Must load QuoteCreator at least once while online
• Browser caches the app for offline use
• Then works offline afterward

If you've never loaded it before: Internet is required for first load

Try This First: Load While Online First

1. Connect to internet
2. Open quotecreator.lexopoly.com
3. Let it fully load
4. Create at least one estimate
5. Now it's cached for offline use

If That Didn't Work: Hard Refresh to Update Cache

1. Connect to internet
2. Open QuoteCreator
3. Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
4. Let it fully load
5. Now try offline

Prevention Tips

Still Need Help?

If your issue isn't covered here:

Check Other Help Articles

• License Activation Guide - License recovery
• Backup and Restore Guide - Create/restore backups
• Browser Data FAQ - Privacy and data storage

Contact Support

Visit: quotecreator.lexopoly.com

Include in your message:

• Detailed description of the problem
• Steps you've already tried
• Browser and version (Chrome 120, Firefox 115, etc.)
• Operating system (Windows 11, macOS 14, etc.)
• Screenshots if applicable

Response Time: Within 24-48 hours (usually much faster)

Most issues are quick fixes! Start with the simplest solution (refresh, retry) and work your way up to more complex ones.