Help & Support

Get the most out of your Lexopoly products with comprehensive help documentation, frequently asked questions, and customer support options for LocalTranscribe, QuoteCreator, and ComplianceLogger.

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Support Categories

🎙️

LocalTranscribe

Professional transcription software help, setup guides, and technical support.

View LocalTranscribe FAQ →
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QuoteCreator

Estimate builder support, Clio integration, and mobile app guidance.

View QuoteCreator FAQ →
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ComplianceLogger

EPA compliance tracking, waste log management, and audit reconstruction support.

View ComplianceLogger FAQ →
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Billing & Pricing

Questions about plans, pricing, billing, and account management for all products.

View Billing FAQ →
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Integrations

Clio integration setup for both LocalTranscribe and QuoteCreator.

View Integration Guides →

Frequently Asked Questions

🎙️ LocalTranscribe Support

How do I get started with my free 5 minutes? +
Simply sign up for a free account, download the LocalTranscribe software, and you'll automatically receive 5 minutes of professional transcription each month. No credit card required for the free tier.
What audio formats does LocalTranscribe support? +
LocalTranscribe supports all major audio and video formats including MP3, WAV, M4A, MP4, MOV, AVI, and more. If you have an unusual format, our software will attempt to process it automatically.
How accurate is LocalTranscribe compared to human transcription? +
LocalTranscribe achieves 85-92% accuracy with our built-in editing tools to improve quality further. Combined with our quality review workflow, you can achieve professional-grade results much faster than traditional transcription services.
What are the system requirements for LocalTranscribe? +
LocalTranscribe runs on Windows 10/11, macOS 10.14+, and Linux. Minimum requirements: 8GB RAM, 2GB free disk space, and a modern multi-core processor. More RAM and faster processors improve transcription speed.
Does my audio data stay private with LocalTranscribe? +
Yes. Your audio never leaves your computer. LocalTranscribe processes everything locally, protecting attorney-client privilege and sensitive information. No cloud upload, no external servers—just fast, private transcription on your machine.
How do I set up Clio integration with LocalTranscribe? +
Connect your Clio account through the LocalTranscribe settings. Once connected, transcriptions can streamline time entries and integrate with your billing workflow.

📋 QuoteCreator Support

How do I install QuoteCreator on my Android device? +
QuoteCreator is available on the Google Play Store. Simply search for "QuoteCreator" or "Lexopoly QuoteCreator", download the app, and complete the one-time $12.99 purchase to unlock all features. No subscription required.
Is the $12.99 payment really one-time with no subscription? +
Yes, absolutely. QuoteCreator costs $12.99 one-time only. No monthly fees, no hidden charges, no subscription. Pay once, use forever. Create unlimited quotes and estimates without any recurring costs.
How do I connect QuoteCreator to Clio? +
In QuoteCreator settings, select "Clio Integration" and log in with your Clio credentials. Once connected, you can pull client and matter data directly from Clio into your quotes, streamlining your workflow and ensuring billing accuracy.
Does QuoteCreator work offline? +
Yes. QuoteCreator is designed to work completely offline. Create, edit, and save quotes without an internet connection. Clio sync requires connectivity, but all core features work offline.
Can I customize quote templates in QuoteCreator? +
Yes. QuoteCreator includes customizable templates for estimates and quotes. Add your logo, adjust line items, set default rates, and save templates for quick reuse. Perfect for contractors, consultants, and service professionals.
What file formats can QuoteCreator export? +
QuoteCreator exports quotes as PDF for client delivery and can integrate directly with Clio for seamless billing workflow. PDFs are professionally formatted and ready to send.

💰 Billing & Pricing

How does LocalTranscribe volume pricing work? +
LocalTranscribe pricing automatically decreases per user as your team grows: $79/user (1-9 users), $69/user (10-24 users), $59/user (25+ users). Enterprise customers (50+ users) get custom pricing with additional discounts.
Can I upgrade or downgrade my plan anytime? +
Yes, you can change your LocalTranscribe plan at any time. Upgrades take effect immediately, downgrades take effect at your next billing cycle. We handle proration automatically. QuoteCreator is one-time payment only—no plan changes needed.
Is there a long-term contract required? +
No. LocalTranscribe plans are month-to-month with no long-term commitment. You can cancel anytime. Enterprise customers may choose annual contracts for additional discounts. QuoteCreator requires no contract—just a one-time $12.99 payment.

🔗 Integrations

Which products integrate with Clio? +
Both LocalTranscribe and QuoteCreator integrate with Clio. LocalTranscribe streamlines time entries from transcriptions, while QuoteCreator pulls client and matter data for accurate estimate creation and billing workflow.
Are there other practice management integrations available? +
Currently, we offer deep integration with Clio for both LocalTranscribe and QuoteCreator. Additional practice management integrations are in development. Contact us if you have specific integration requirements for your practice.
Is there an API for custom integrations? +
API access is available for LocalTranscribe Enterprise customers. This allows custom integrations with your existing systems and workflows. Contact our sales team to discuss your specific API requirements.

Contact Support

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Email Support

Get help with general questions and account issues.

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🎥

Self-Serve Demo

Try our 5-minute self-guided demonstration and training.

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